1. General Information

As PDF to Question System, we consider protecting our users' privacy as one of our top priorities. This privacy policy explains how your personal information is collected, used, and protected when you use our services.

This policy has been prepared in accordance with the principles of the Turkish Personal Data Protection Law (KVKK) No. 6698 and the European Union General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide Directly

Identity Information: Name, surname, email address
Contact Information: Email address, phone number (optional)
Account Information: Username, password (stored encrypted)
Payment Information: Billing information (Credit card details are not stored, processed through payment provider)
Uploaded Content: PDF files and processed data

2.2 Automatically Collected Information

Device Information: Model, operating system, browser type and version
Network Information: IP address, general location (city/country level)
Usage Data: Page views, feature usage, click data
Performance Data: Loading times, error logs
Cookie Data: Session cookies and preference cookies

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To provide PDF processing, question extraction and other core features

Account Management: To create, manage and secure your account

Improvement: To improve service quality and develop new features

Support: To provide customer support and resolve issues

Security: To prevent fraud and maintain system security

Communication: To send important notifications, updates and support messages

Legal Obligations: To fulfill legal requirements

4. Information Sharing

We do not share your personal information with third parties except in the following cases:

4.1 Service Providers

We use the following trusted third-party services:

AI APIs: To analyze PDF content and extract questions (Anthropic Claude, OpenAI GPT)
Cloud Storage: To securely store your PDF files
Payment Processors: For secure payment transactions (PCI DSS certified)
Email Service: To send notification and support emails
Analytics Tools: For usage statistics and performance measurement (anonymous data)

These service providers can only access information necessary for service delivery and are bound by confidentiality agreements.

4.2 Legal Requirements

When required by court order or legal request
When necessary for copyright infringement notifications
To protect public safety or our legal rights

4.3 Sharing With Consent

With your explicit consent, we may share your information for the specified purpose and scope.

5. Data Security

We implement comprehensive technical and administrative measures to ensure the security of your information:

SSL/TLS Encryption

All data communication is encrypted with 256-bit SSL certificate

Data Encryption

PDF files and sensitive data are stored encrypted

Regular Backups

Daily automatic backups prevent data loss

Access Control

Role-based authorization and strong password policy

Firewall

24/7 active firewall and attack protection

Security Monitoring

Continuous security logs and anomaly detection

6. User Rights (KVKK & GDPR)

Under KVKK and GDPR, you have the following rights:

Right of Access: Access and obtain a copy of your personal data
Right to Rectification: Correct incorrect or incomplete information
Right to Erasure (Right to be Forgotten): Request deletion of your personal data
Right to Data Portability: Obtain your data in a structured format
Right to Object: Object to data processing activities
Right to Information: Receive information about data processing
Right to Complaint: File a complaint with the Personal Data Protection Authority

To exercise these rights, you can contact us at acarbey15@gmail.com. Requests will be responded to within 30 days.

Contact

If you have questions about our privacy policy or want to exercise your data rights, please contact us.

Email: acarbey15@gmail.com

Phone: +90 543 425 9887

Data Controller: PDF to Question System

Privacy Policy